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24x7 AWARD-WINNING SERVICE
Fully Managed IT Services
Flexible Plans. Responsive Support. Best-In-Class Service.
Streamline your IT, empower your team, and focus on growth with Sourcepass.
Responsive Support for Your Team
Keeping technology updated, secured, and running at peak performance can be a challenge for any business, but you also need to ensure your employees have the support and guidance they need to be successful.
Our fully managed IT service plans deliver a responsive and innovative engagement to support your IT needs, improve employee experience, and drive growth for your business.
We provide the technical support, engineering expertise, strategic guidance, and impactful technology solutions to transform your company into a modern, secure, cloud-enabled business.
Our team focuses on delivering a high-touch support experience combined with Quest™, our innovative IT platform, to deliver a next-generation client experience that keeps you updated and in control.
Flexible Plans, Powerful Security
Choose from fully managed or co-managed service plans that are scalable and customizable to meet your exact business needs.
Whether your company is a growing small business focused on growth, or a mid-market firm needing the expertise of an experienced cloud and security-focused IT partner, our team provides an engagement that aligns with your needs and budget.
Our Managed IT Services plans include powerful security tools and our 24x7 security operations center (SOC) services to protect your employees, devices, and network against security threats while ensuring your data and applications remain available and protected against loss.
Key Benefits |
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Complete Coverage: Rest assured knowing that your IT systems are being monitored at all times to optimize performance, reduce downtime, prevent security attacks, and protect your data. |
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Industry Expertise: With advanced certifications and training, our team will ensure that your business stays current with the most up-to-date technologies. |
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Predictable Budget: With our flexible monthly subscriptions, you’ll be able to accurately project your IT spend without any surprises. |
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Availability: Enjoy 24/7 monitoring and access to a highly-diverse team that is unaffected by sick leave, vacation, or turnover with 3x more availability than traditional in-house individuals. |
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Performance & Reporting: Receive in-depth analytics on asset management, issue reporting, resource allocation, account activity and full insight into the overall IT health of your organization. |
Intelligent Security to Protect Your Business For Years to Come
Our service plans include powerful security solutions and options that provide a secure, modern ecosystem for your business, all managed by our team of cyber security professionals.
Based on Microsoft 365 and Entra along with the industry’s leading security solutions, we’ve specifically designed our security suite to empower your employees, safeguard your business data, and simplify your IT.
Our cybersecurity professionals closely monitor your IT environment 24x7, providing robust oversight, rapid response to threats, and timely communication to keep your business safe.
> Endpoint Protection for PCs, Macs & Servers
> Microsoft 365 & Azure Protection
> Cloud Backup & Disaster Recovery
> Phishing & Spam Protection
> DNS & Content Filtering
> Dark Web Monitoring
> Security Awareness Training
> Optional 24x7 SOC & SIEM Services
> Optional GRC and Compliance Services
Sourcepass vs. Traditional IT Support
| Feature | Break-Fit IT | Internal IT | Sourcepass Managed IT |
|---|---|---|---|
24/7 Support |
X |
X |
√ |
Predictable Monthly Pricing |
X |
X |
√ |
Strategic IT Roadmap |
X |
X |
√ |
Cybersecurity & Compliance Built-In |
X |
X |
√ |
Quest® Service Visibility Platform |
X |
X |
√ |
Comprehensive Coverage
Our managed IT service plans include administration and support for your employees, their devices, your network, and all of the cloud solutions your business needs.
Cybersecurity
We’ll safeguard your most valuable assets: your employees and your data. We provide a multi-layer defense to protect against phishing, malware, and ransomware threats.
24x7 Live Help Desk
Our support team provides rapid response to your employees to ensure they remain secure and productive. Contact us using Quest™ or reach us by phone, email or our website to enjoy a responsive, high-touch IT support experience.
Cloud Backup & Recovery
Your data is crucial to your business and is the target of constant threats - from threat actors to ransomware to employee mistakes. We’ll position the right type of data protection to ensure quick recovery from loss.
Strategic IT Leadership
Throughout our engagement, our team of Client Success Managers and Strategic Advisors will partner with you to create a technology roadmap and strategic plan to support your business goals.
From budgeting forecasts to technology updates and emerging solutions, you’ll have an expert team advising you how to achieve your long-term goals.
Sales & Procurement Services
Our team will work with you to procure the IT equipment, software, and subscriptions you need to drive your business.
Enjoy the benefits of consolidated billing, inventory management, and competitive pricing from our industry-leading vendors.
Why Sourcepass?
As a Microsoft Solutions Partner, Sourcepass delivers unmatched Microsoft 365 services tailored to your business environment.
> Certified Microsoft Power Platform consultants and developers
> 2,200+ clients served across all 48 continental U.S. states
> National reach, with local service and strategic guidance
> SOC 2 Type II and ISO 27001 certified for trust and security
> Quest® platform transparency for project visibility and performance tracking
Who Should Consider Fully Managed IT?
Fully managed IT services are ideal for:
> Small and mid-sized businesses with limited or no internal IT resources
> Fast-growing companies scaling across new regions or teams
> Regulated industries requiring robust compliance and security
> Organizations looking to modernize legacy systems without hiring a full tech team
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A Next Generation IT Experience
All Sourcepass clients gain access to Quest®, our innovative and powerful IT management platform.
Quest® is changing the client IT experience with quick access to service details, real-time project status, and powerful automation for onboarding new employees and more. Now also available on mobile iOS and Android devices.
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The Tech Support Easy Button
Using Quest®, your team can quickly access self-help resources or request technical support from our team with ease. All of our interactions are updated in real time, keep everyone up to date on our efforts.
Quest’s simplified interface can be customized for your company’s applications to quickly identify and route requests to the right subject matter expert while providing links to self-help information for common issues.
In addition to support resources, Quest® can provide your team with a powerful dashboard, quickly linking employees to the application they need every day.
- Request Technical Support
- Quickly Access Ticket Status
- Access Self-Help and Key Applications
- Review Project Status
- Easy Access via Desktop or iOS App
Powerful Automation
To support growing companies, we provide a customized experience to automate employee onboarding and role changes, with direct integrations into HR systems, identity management platforms, and popular applications.
This allows us to deliver powerful workflow automation to create accounts, provision applications, assign security rights, and initiate the procurement process for any required PCs, software, or accessories needed.
Beyond the required IT components, we can also gather information and route requests to specific departments such as HR, marketing, facilities or any other team that needs to be part of the hiring process.
- Automate Employee Onboarding
- Simplify Role Changes
- Accurately Offboard Departing Employees
- Automate Procurement & Licensing
Frequently Asked Questions
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Why do growing businesses choose fully managed IT?
Why do growing businesses choose fully managed IT?
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Reduced Operational Costs: Eliminate the expense of building and managing an internal IT department.
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Improved Efficiency: Allow internal teams to focus on strategic initiatives instead of day-to-day tech issues.
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Enhanced Productivity: Reliable systems and fast support keep your workforce operating at full speed.
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Stronger Security Posture: Access enterprise-grade protection without the overhead of building it in-house.
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Access to IT Expertise: Tap into a team of certified professionals with experience across technologies and industries.
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Peace of Mind: Know that your infrastructure is monitored, secured, and optimized—24/7.
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What’s the difference between managed and co-managed IT?
Fully Managed IT is a complete handoff of your IT operations.
Co-Managed IT is a collaborative model where Sourcepass augments your internal IT team.
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Will Sourcepass support all of my offices?
Yes—we provide national coverage with local support in the Northeast, Mid-Atlantic, Southeast, Colorado, and California. Remote users are fully supported, too.
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Can managed IT help with compliance requirements?
Absolutely. Our services include built-in controls and reporting to meet HIPAA, SOC 2, CMMC, FINRA, and more.
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How is pricing structured?
We offer flat-rate monthly pricing based on user count and infrastructure needs. No surprise fees.
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Why choose Sourcepass for Managed IT Services?
At Sourcepass, we don’t just manage IT—we transform it. Our fully managed service model is proactive, transparent, and tailored to your unique business needs. Through our proprietary Quest™ platform, we deliver real-time visibility into tickets, projects, devices, licenses, and more—so you’re always in control.
What sets us apart:
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24/7/365 U.S.-based support
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Predictable, scalable pricing
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Strategic guidance from seasoned IT advisors
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Compliance-ready solutions for HIPAA, SOX, CMMC, and more
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Fast deployment and expert onboarding
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A 97% client satisfaction rating
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Managed IT Insights
Learn more about how we enable success with our clients, our thoughts on emerging technologies, and how to position your business for growth.
[Webinar] How Much Should You Really Be Spending on IT?
How to Overcome the IT Talent Gap for Your Business
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Ready to Transform Your IT?
Let’s discuss how fully managed IT services from Sourcepass can reduce your tech burden and unlock growth.