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IT SERVICES
Co-Managed IT Services
Empower Your Internal IT Team with Expert Partnership
With Co-Managed IT services by Sourcepass, you can expand your current IT resources with a Sourcepass technology team that offers a range of solutions and dedicated advisors to accomplish strategic outcomes without having to hire and train additional internal IT staff.
Support and Optimize Your Internal IT
Are your IT leaders under pressure, juggling escalating cybersecurity risks, cloud adoption, compliance mandates, and burnout among staff? Co‑Managed IT is the answer.
Whether it’s supplementing your frontline support, escalations team, infrastructure team, cloud team, NOC, SOC, GRC team, or some combination of all of the above, managing an IT department’s workload with available internal resources isn’t easy.
Our hybrid model allows you to retain strategic control while accessing flexible, scalable expertise that fills skill gaps, expands capacity, and reduces risk.
Leverage Sourcepass' Expertise
Our Co-Managed IT services provide a strategic augmentation to your existing IT team.
By focusing on key areas such as end-user support, cloud engineering, project management, or security services, Sourcepass complements and integrates with your internal IT staff to provide a comprehensive, holistic team.
This collaborative approach ensures that your IT team can dedicate their efforts to their critical business objectives while benefiting from the specialized expertise and expanded capabilities offered by Sourcepass to round out your team.
We don't replace your IT staff - we compliment and support them by focusing on key areas so your internal IT team can focus on their objectives.
Key Benefits of
Co-Managed IT
Complete Coverage: Rest assured knowing that your IT team can be expanded with Sourcepass to optimize performance, improve helpdesk services, reduce downtime, and more.
Industry Expertise: With advanced certifications and training, our team will ensure that your business stays current with the most up-to-date technologies.
Predictable Budget: With our flexible monthly subscriptions, you’ll be able to accurately project your IT spend without any surprises.
Availability: Enjoy 24/7 monitoring and access to a highly-diverse team that is unaffected by sick leave, vacation, or turnover with 3x more availability than traditional in-house individuals.
Key Service Features
Our plans include high-impact IT services to provide you with an efficient, cost-effective, and responsive IT experience.
Quest® Client Portal & Automation
AI-powered ticketing, dashboards, self-service, and onboarding automation—available 24×7.
Comprehensive Remote Monitoring
Full-stack oversight of devices, network, cloud, and endpoints using RMM and SIEM for continuous protection.
Expert Help Desk & Escalations
Full-stack oversight of devices, network, cloud, and endpoints using RMM and SIEM for continuous protection.
Cybersecurity & Compliance
Features include MDR/EPP, phishing training, content filtering, dark web monitoring, vulnerability scanning, and compliance guidance (SOC2, HIPAA, NIST, CMMC).
Strategic IT Leadership
Quarterly review meetings, annual budgeting and roadmap planning with your vCIO & cybersecurity risk advisors.
Business Continuity
Managed cloud backup, disaster recovery planning, and infrastructure resiliency.
COMPLIMENT YOUR INTERNAL IT
Co-Managed IT Support by Sourcepass Includes
SUPPORT WHERE YOU NEED IT
Why Co-Managed IT
is a Smart Strategy
> Access to a dedicated client success team
> Network and system monitoring
> IT service desk monitoring
> Escalation to Sourcepass / Remote IT support
> Automated Windows Security patch management & reporting
> Multi-layered security & endpoint protection
> Security Operations Center (SOC) review
> Co-Managed IT tools including remote monitoring & management, IT documentation management, and service desk ticketing system
> Fill Critical Skill Gaps: Cybersecurity, SOC, cloud, compliance, infrastructure management—think of us as your “IT bench strength.”
> Scale Responsibly: Add capacity during peaks or projects—without hiring full-time.
> Strengthen Security: Leverage our 24×7 SOC and SIEM-powered threat response capabilities.
> Align IT with Business Goals: Co‑strategize with vCIOs and Client Success Managers who guide your roadmap and budgeting.
Flexibility with Co-Managed
Explore which IT approach (internal, fully managed, co-managed) works best for your business and key goals.
| Feature | Internal Only | Fully Managed | Co-Managed with Sourcepass |
|---|---|---|---|
Strategic IT Control |
Yes |
No |
Yes |
24x7 Monitoring & Threat Response |
No |
Yes |
Yes |
Access to Cloud, SOC, and Compliance Experts |
No |
Yes |
Yes |
Predictable Monthly Costs |
No |
Yes |
Yes |
Seamless Integration with Existing IT |
Yes |
No |
Yes |
Co-Managed Resources
Explore our co-managed IT resources and what makes us different from other MSPs.
DATASHEET
About Co-Managed
Supercharge your IT team with our expertise and industry-leading solutions to supplement key areas around employee support, network management, and cybersecurity.
DATASHEET
Support and Strategic Guidance
Our Managed and Co-Managed IT Service plans deliver a responsive and innovative engagement to support your IT needs, improve employee experience, and drive growth for your business.
DATASHEET
Intro to Quest®
Gain access to Quest®, our innovative and powerful platform that delivers quick access to service requests, real-time project status, and powerful automation for onboarding new employees and more.
Why Partner with Sourcepass?
> SOC 2 Type II & ISO 27001 Certified for data integrity and process excellence.
> Nationwide support with 9 offices and Smart‑Hands field technicians.
> Quest® platform for real‑time system visibility and automation.
> Flexible engagement models—scale services up or down with ease.
> Fixed monthly pricing—confidence in budgeting without surprises.
Key Business Outcomes
> Reduction in ticket backlog
> Faster incident resolution time
> Elimination of nights/weekend on-call burnout
> Straightforward compliance to SOC2, HIPAA, NIST
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A Next Generation IT Experience
Quest® by Sourcepass is a next-generation IT management platform that delivers full transparency, exceptional service, and intelligent automation—all in one place.
With real-time ticket tracking, project updates, and streamlined employee onboarding, Quest® puts you in control of your tech ecosystem from desktop or mobile. It's IT made smarter, faster, and fully aligned with your business.
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Clients
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CSAT Score
Dedicated to excellence.
Sourcepass has achieved SOC 2 Type II and ISO 27001 certifications, reflecting our commitment to safeguarding the confidentiality, integrity, and availability of data, environments, and cybersecurity processes for both customers and trusted partners alike.
Frequently Asked Questions
-
What is Co‑Managed IT?
Co‑Managed IT is a hybrid IT service model where your internal IT team partners with an external MSP (like Sourcepass) to extend capabilities, scale resources, and reduce risk—without giving up strategic control.
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How does Co‑Managed IT differ from Fully Managed IT?
With Fully Managed IT, the MSP takes over all IT responsibilities. Co‑Managed IT keeps your internal team in place while adding expert resources, tools, and support to fill gaps and handle overflow.
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Who should consider Co‑Managed IT services?
Co‑Managed IT is ideal for mid-sized businesses with internal IT staff that need help with cybersecurity, compliance, after-hours support, project surges, or coverage for skill gaps.
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Can I choose which services are co-managed vs. internal?
Yes. Sourcepass customizes each engagement to meet your needs. You can delegate help desk, monitoring, compliance, cloud, or SOC services based on your internal team’s bandwidth.
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What are the security benefits of Co‑Managed IT?
You gain 24/7 SOC monitoring, real-time threat detection (SIEM), and proactive security support without hiring a full security team. It’s ideal for improving your cyber posture quickly.
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What is included in Sourcepass Co‑Managed IT Services?
You get Quest™ automation, live help desk, remote monitoring, MDR/XDR, vCIO strategy, compliance tools, disaster recovery, and the ability to scale up or down at any time.
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Is Co‑Managed IT more cost-effective than hiring?
Yes. Co‑Managed IT helps you avoid the overhead of full-time hires while gaining instant access to enterprise-grade tools, SOC/NOC support, and scalable security coverage.
Co-Managed IT Insights
Learn more on how we enable success with our clients, our thoughts on emerging technologies, and how to position your company for growth.
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