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IT SERVICES
Co-Managed IT Services
Empower Your Internal IT Team with Expert Partnership
Sourcepass has teams in place to scale right by your side.
Support and Optimize Your Internal IT
Are your IT leaders under pressure, juggling escalating cybersecurity risks, cloud adoption, compliance mandates, and burnout among staff? Co‑Managed IT is the answer.
Whether it’s supplementing your frontline support, escalations team, infrastructure team, cloud team, NOC, SOC, GRC team, or some combination of all of the above, managing an IT department’s workload with available internal resources isn’t easy.
With Co-Managed IT services by Sourcepass, you can expand your current IT resources with a Sourcepass technology team that offers a range of solutions and dedicated advisors to accomplish strategic outcomes without having to hire and train additional internal IT staff.
Our hybrid model allows you to retain strategic control while accessing flexible, scalable expertise that fills skill gaps, expands capacity, and reduces risk.
Leverage Sourcepass' Expertise
Our Co-Managed IT services provide a strategic augmentation to your existing IT team.
By focusing on key areas such as end-user support, cloud engineering, project management, or security services, Sourcepass complements and integrates with your internal IT staff to provide a comprehensive, holistic team.
This collaborative approach ensures that your IT team can dedicate their efforts to their critical business objectives while benefiting from the specialized expertise and expanded capabilities offered by Sourcepass to round out your team.
We don't replace your IT staff - we compliment and support them by focusing on key areas so your internal IT team can focus on their objectives.
Key Benefits of
Co-Managed IT
Complete Coverage: Rest assured knowing that your IT team can be expanded with Sourcepass to optimize performance, improve helpdesk services, reduce downtime, and more.
Industry Expertise: With advanced certifications and training, our team will ensure that your business stays current with the most up-to-date technologies.
Predictable Budget: With our flexible monthly subscriptions, you’ll be able to accurately project your IT spend without any surprises.
Availability: Enjoy 24/7 monitoring and access to a highly-diverse team that is unaffected by sick leave, vacation, or turnover with 3x more availability than traditional in-house individuals.
COMPLIMENT YOUR INTERNAL IT
Co-Managed IT Support by Sourcepass Includes
SUPPORT WHERE YOU NEED IT
Why Co-Managed IT
is a Smart Strategy
>> > Access to a dedicated client success team
> Network and system monitoring
> IT service desk monitoring
> Escalation to Sourcepass / Remote IT support
> Automated Windows Security patch management & reporting
> Multi-layered security & endpoint protection
> Security Operations Center (SOC) review
> Co-Managed IT tools including remote monitoring & management, IT documentation management, and service desk ticketing system
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Fill Critical Skill Gaps: Cybersecurity, SOC, cloud, compliance, infrastructure management—think of us as your “IT bench strength.”
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Scale Responsibly: Add capacity during peaks or projects—without hiring full-time.
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Strengthen Security: Leverage our 24×7 SOC and SIEM-powered threat response capabilities.
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Align IT with Business Goals: Co‑strategize with vCIOs and Client Success Managers who guide your roadmap and budgeting.
Key Service Features
Our plans include high-impact IT services to provide you with an efficient, cost-effective, and responsive IT experience.
Quest® Client Portal & Automation
AI-powered ticketing, dashboards, self-service, and onboarding automation—available 24×7.
Comprehensive Remote Monitoring
Full-stack oversight of devices, network, cloud, and endpoints using RMM and SIEM for continuous protection.
Expert Help Desk & Escalations
Full-stack oversight of devices, network, cloud, and endpoints using RMM and SIEM for continuous protection.
Cybersecurity & Compliance
Features include MDR/EPP, phishing training, content filtering, dark web monitoring, vulnerability scanning, and compliance guidance (SOC2, HIPAA, NIST, CMMC).
Strategic IT Leadership
Quarterly review meetings, annual budgeting and roadmap planning with your vCIO & cybersecurity risk advisors.
Business Continuity
Managed cloud backup, disaster recovery planning, and infrastructure resiliency.
How Co-Managed Works
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All About Co-Managed IT
DATASHEET
About Co-Managed
Supercharge your IT team with our expertise and industry-leading solutions to supplement key areas around employee support, network management, and cybersecurity.
DATASHEET
Support and Strategic Guidance
Our Managed and Co-Managed IT Service plans deliver a responsive and innovative engagement to support your IT needs, improve employee experience, and drive growth for your business.
DATASHEET
Intro to Quest®
Gain access to Quest®, our innovative and powerful platform that delivers quick access to service requests, real-time project status, and powerful automation for onboarding new employees and more.
Co-Managed IT Insights
Learn more on how we enable success with our clients, our thoughts on emerging technologies, and how to position your company for growth.
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How Technology Enhances Resident Care and Staff Efficiency
Begin your journey today.
Get started today by contacting one of our experienced consultants. We'll guide you step by step to modernize your IT, drive meaningful business outcomes, and achieve your goals.