Managed IT Services

Responsive support for your team.

Keeping technology updated, secured, and running at peak performance can be a challenge for any business, but you also need to ensure your employees have the support and guidance they need to be successful.

Our fully managed IT service plans deliver a responsive and innovative engagement to support your IT needs, improve employee experience, and drive growth for your business.

We provide the technical support, engineering expertise, strategic guidance, and impactful technology solutions to transform your company into a modern, secure, cloud-enabled business.

Our team focuses on delivering a high-touch support experience combined with Quest™, our innovative IT platform, to deliver a next-generation client experience that keeps you updated and in control.

Flexible Plans, Powerful Security

Choose from fully managed or co-managed service plans that are scalable and customizable to meet your exact business needs.

Whether your company is a growing small business focused on growth, or a mid-market firm needing the expertise of an experienced cloud and security-focused IT partner, our team provides an engagement that aligns with your needs and budget.

Our Managed IT Services plans include powerful security tools and our 24x7 security operations center (SOC) services to protect your employees, devices, and network against security threats while ensuring your data and applications remain available and protected against loss.

	Benefits of Hiring an MSP
	Complete Coverage Rest assured knowing that your IT systems are being monitored at all times to optimize performance, reduce downtime, prevent security attacks, and protect your data.
	Industry Expertise With advanced certifications and training, our team will ensure that your business stays current with the most up-to-date technologies.
	Predictable Budget With our flexible monthly subscriptions, you’ll be able to accurately project your IT spend without any surprises.
	Availability Enjoy 24/7 monitoring and access to a highly-diverse team that is unaffected by sick leave, vacation, or turnover with 3x more availability than traditional in-house individuals.
	Performance & Reporting Receive in-depth analytics on asset management, issue reporting, resource allocation, account activity and full insight into the overall IT health of your organization.

CLIENT SUCCESS

Build a winning strategy.

Our experienced, award-winning team focuses on developing a personal relationship with our clients, learning about your business needs and how best to apply technology to solve problems and create new opportunities.

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Comprehensive Coverage

Our managed IT service plans include administration and support for your employees, their devices, your network, and all of the cloud solutions your company needs.

Cyber Security

We’ll safeguard your company’s most valuable assets: your employees and your data. We provide a multi-layer defense to protect against phishing, malware, and ransomware threats.

24x7 Live Help Desk

Our support team provides rapid response to your employees to ensure they remain secure and productive. Contact us using Quest™ or reach us by phone, email or our website to enjoy a responsive, high-touch IT support experience.

Cloud Backup & Recovery

Your data is crucial to your business and is the target of constant threats - from threat actors to ransomware to employee mistakes. We’ll position the right type of data protection to ensure quick recovery from loss, compromise, or errors.

Network Monitoring

Enjoy peace of mind knowing that every device in your network is monitored and maintained. Our team will keep your infrastructure in good health and respond to issues before they disrupt your productivity.

Reporting

From ticket details and service performance to project status and invoicing, enjoy detailed reporting that keeps you updated and informed on every aspect of our engagement.

Strategic IT Leadership

Throughout our engagement, our team of Client Success Managers and Strategic Advisors will partner with you to create a technology roadmap and strategic plan to support your business goals.

From budgeting forecasts to technology updates and emerging solutions, you’ll have an expert team advising you how to achieve your long-term goals.

Sales & Procurement Services

Our team will work with you to procure the IT equipment, software, and subscriptions you need to drive your business.

Enjoy the benefits of consolidated billing, inventory management, and competitive pricing from our industry-leading vendors.

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QUEST™

Next generation client experience.

Gain access to Quest™, our innovative and powerful platform that delivers a next generation client experience with quick access to service details, real-time project status, and powerful automation for onboarding new employees and more. Now also available on mobile iOS devices.

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The Tech Support Easy Button

Using Quest™, your team can quickly access self-help resources or request technical support from our team with ease. All of our interactions are updated in real time, keep everyone up to date on our efforts.

Quest’s simplified interface can be customized for your company’s applications to quickly identify and route requests to the right subject matter expert while providing links to self-help information for common issues.

In addition to support resources, Quest™ can provide your team with a powerful dashboard, quickly linking employees to the application they need every day.

Request Technical Support
Quickly Access Ticket Status
Access Self-Help and Key Applications
Review Project Status
Easy Access via Desktop or iOS App

Powerful Automation

To support growing companies, we provide a customized experience to automate employee onboarding and role changes, with direct integrations into HR systems, identity management platforms, and popular applications.

This allows us to deliver powerful workflow automation to create accounts, provision applications, assign security rights, and initiate the procurement process for any required PCs, software, or accessories needed.

Beyond the required IT components, we can also gather information and route requests to specific departments such as HR, marketing, facilities or any other team that needs to be part of the hiring process.

Automate Employee Onboarding
Simplify Role Changes
Accurately Offboard Departing Employees
Automate Procurement & Licensing

Intelligent Security to Protect Your Business

Our service plans include powerful security solutions and options that provide a secure, modern ecosystem for your business, all managed by our team of cyber security professionals.

Based on Microsoft 365 and Entra along with the industry’s leading security solutions, we’ve specifically designed our security suite to empower your employees, safeguard your business data, and simplify your IT.

Our cyber security professionals closely monitor your IT environment 24x7, providing robust oversight, rapid response to threats, and timely communication to keep your business safe.

Endpoint Protection for PCs, Macs & Servers
Microsoft 365 & Azure Protection
Cloud Backup & Disaster Recovery
Phishing & Spam Protection
DNS & Content Filtering
Dark Web Monitoring
Security Awareness Training
Optional 24x7 SOC & SIEM Services
Optional GRC and Compliance Services

CLIENT SUCCESS STORY

Providing IT Services That Meet HIPAA Compliance

Hear the client success story of a decade-long client, and why Sourcepass could be a great fit for your business.

ARTICLE

The Value of Outsourcing an IT Partner vs Internal IT

Let the numbers and cost savings guide you in your digital transformation journey.

Begin your journey today.

Get started today by contacting one of our experienced consultants. We'll guide you step by step to modernize your IT, drive meaningful business outcomes, and achieve your goals.

24x7 AWARD WINNING SERVICE

Streamline your IT and empower your team.