Introducing Quest™

 Available on Desktop & Mobile

Quest™ is built to provide a consistent and seamless experience across all devices. Whether you’re using the web, desktop, or mobile app, you can easily manage your IT services without any disruption. Our platform ensures that your interactions are smooth and efficient, just like your favorite apps.

 Effortless Service Requests

With Quest™, you can quickly create and track service tickets, add users, and attach screenshots or other relevant information. The intuitive interface allows you to manage requests on the go, ensuring that your IT needs are addressed promptly.

 Enhanced Security

As security is a top priority for us, Quest™ offers multiple authentication methods, including face ID, Office 365, and G Suite logins. This ensures that your data is protected while providing you with convenient access to your account. Our platform combines security with ease of use, giving you peace of mind.

 Comprehensive IT Management

Quest™ is your one-stop solution for IT management. From tracking hardware orders to viewing invoices and accessing the company directory, everything you need is at your fingertips. The platform’s cloud-based architecture ensures that it is lightweight and efficient, making it perfect for mobile use.

 Robotic Process Automation

Incorporating RPA into our operations has significantly enhanced our efficiency and accuracy. Our integration with Quest allows us to utilize Smart Requests, which are forms tied directly into our automation platform.

 Continual Enhancements

We’re continuously working to improve Quest™. Our roadmap includes exciting features like SMS communication for service requests. We’re committed to making Quest™ even more powerful and user-friendly, so stay tuned for more updates!

 Tech Support Easy Button

Using Quest™, your team can quickly access self-help resources or request technical support from our team with ease. All of our interactions are updated in real time, keep everyone up to date on our efforts.

Quest’s simplified interface can be customized for your company’s applications to quickly identify and route requests to the right subject matter expert while providing links to self-help information for common issues.

In addition to support resources, Quest can provide your team with a powerful dashboard, quickly linking employees to the application they need every day.

• Request Technical Support
• Quickly Access Ticket Status
• Access Self-Help and Key Applications
• Review Project Status
• Easy Access via Desktop or iOS App

 Powerful Automation

To support growing companies, we provide a customized experience to automate employee onboarding and role changes, with direct integrations into HR systems, identity management platforms, and popular applications. 

This allows us to deliver powerful workflow automation to create accounts, provision applications, assign security rights, and initiate the procurement process for any required PCs, software, or accessories needed.

Beyond the required IT components, we can also gather information and route requests to specific departments such as HR, marketing, facilities or any other team that needs to be part of the hiring process.

• Automate Employee Onboarding
• Simplify Role Changes
• Accurately Offboard Departing Employees
• Automate Procurement & Licensing