The Advantages and Limitations of Internal IT
An internal IT team has advantages and limitations. On the one hand, an internal team has the advantage of being onsite with daily interaction with the rest of the business. An internal team has the advantage of understanding the culture and needs, responding promptly to employee IT questions, and committing to your business alone.
On the other hand, an internal IT team tends to be more reactive than proactive, constantly putting out IT “fires” as they occur. The focus tends to be on day-to-day IT necessities rather than long-term potential. Because of this, internal IT teams rarely have time to research new technologies or implement industry best practices. Internal IT teams may also be limited in experience, skill sets, and the tools they use to manage the business’s IT and Information Security needs.
To best address the limitations of an internal IT team, it may be worthwhile to invest in co-managed services.
What Are Co-Managed IT Services?
A hybrid IT support model may be the best option if you find that your internal IT team is struggling. Many businesses assume IT is either 100% internal or 100% external — but that’s not the reality. Co-managed IT services provide you with the best of both worlds.
With co-managed services, your internal IT team adds the expertise and skill of an expanded team of IT specialists and resources where needed, without paying expensive salaries and benefits associated with adding to an internal staff. In addition, you gain access to industry-leading tools including remote management, monitoring, and remote access tools, without having to make the capital outlay to purchase licenses.
It’s an affordable solution that allows you to expand your current IT resources and make sure you always have the IT support and tools you need.
Co-Managed IT Support Services
Sourcepass supports your technology team with a dedicated team of Strategic Advisors that keep you in control of your day-to-day while extending capabilities in the future. With co-managed services, your internal IT team will have the resources to:
- Eliminate overdue support requests for end-users and vastly reduce day-to-day downtime.
- Complete major IT projects more quickly and effectively.
- Work more efficiently, maximizing productivity.
If you are interested in finding out how co-managed services could benefit your business, contact Noelle Hunter, VP of Sales at (877) 678-8080.